Information reviewed 20 September 2026
Toll-Free Contact
SASSA public information lists 0800 60 10 11 as the toll-free contact number. Call-centre availability can depend on business hours and call volumes.
Prepare Your Reference Information
Have the grant type, application reference information and the details needed to identify the query ready before calling.
Beware of Incoming Scam Calls
A person calling you first and asking for a PIN or OTP should not be trusted merely because they mention SASSA. End the call and use the published contact channel yourself.
When to Call
Phone support is most useful when an online result is unclear, a verification problem remains unresolved or a payment problem needs a human explanation.
Frequently Asked Questions
What is the SASSA toll-free number?
Current public information lists 0800 60 10 11.
Should I give a bank PIN to a call-centre agent?
No. Never disclose a bank PIN, card PIN or OTP.
Can call-centre queues be busy?
Yes. High call volumes can cause delays; try again later if necessary.