Information reviewed 20 September 2026
Why Bank Verification Exists
Payment information must be connected to the correct beneficiary before funds can be sent. Verification helps reduce payment to incorrect or fraudulent accounts.
Common Causes of a Mismatch
- Account holder information does not match the beneficiary.
- The account is closed or restricted.
- Incorrect account or branch information was supplied.
- A payment method is no longer available.
What Verification Does Not Require From a Helper
You should not give another person your banking password, card PIN or OTP. Those credentials are not needed by an information website to explain your status.
After Updating Details
Allow time for verification to complete, then check the status again. Avoid making repeated changes while one update is still being processed unless the information is wrong.
Frequently Asked Questions
Why is bank verification still pending?
Verification can take time and may require the payment provider to confirm beneficiary details.
Can I speed it up by paying someone?
No. Do not pay a third party to accelerate verification.
Should the account be in my name?
Use payment details that meet the beneficiary-verification requirements shown in the current application process.