Information reviewed 20 September 2026
A PIN Is Secret
Do not share a card PIN with a status checker, retailer helper, call-centre impersonator or social-media account.
Block or Report a Compromised Card
If a card is lost, stolen or you believe the PIN is compromised, use the relevant bank or Postbank support process as soon as possible.
An OTP Is Not a PIN
Both are sensitive, but they serve different purposes. Never treat an OTP as something that a stranger needs to “confirm” your grant.
Check Transactions
Review balances and transactions and dispute anything you did not authorise through the payment provider.
Frequently Asked Questions
Will SASSA ask for my card PIN to check status?
No. A status check does not require disclosure of your card PIN.
What if I entered my PIN on a suspicious site?
Contact the card/payment provider promptly and secure the account.
Is an OTP safe to share if someone knows my ID?
No. Keep OTPs private even if the caller already knows other personal information.