Information reviewed 20 September 2026
Preserve Evidence
Keep screenshots, phone numbers, message dates, transaction references and other evidence. Do not delete everything before reporting.
Secure the Phone and Bank
If a SIM swap or bank compromise may be involved, contact the mobile network and bank immediately to protect the account.
Contact SASSA
Use the current SASSA toll-free contact to report suspected misuse of a grant record. Serious identity theft or financial crime may also need to be reported to law enforcement.
Change Exposed Credentials
If a password was exposed, change it directly with the affected service. Never disclose a new OTP to the same person who contacted you.
Frequently Asked Questions
What should I save before reporting fraud?
Screenshots, phone numbers, transaction details and dates can be useful evidence.
What if my SIM stopped working unexpectedly?
Contact your mobile network immediately and investigate a possible SIM swap.
Should I confront the scammer?
Focus on securing your accounts and reporting through proper channels.