Information reviewed 20 September 2026
Why Identity Is Checked
Grant systems need to confirm that an applicant is the person connected to the ID record and is not using duplicate or fraudulent identity information.
Biometric or Additional Verification
Some cases may require additional identity steps. Follow only the process communicated through recognised channels and do not upload a selfie or ID copy to an unknown form.
Home Affairs Mismatches
If official names, surname or date of birth are wrong, correct the source identity record. Repeatedly editing an application may not solve the mismatch.
SIM-Swap Risk
Identity and phone control are often linked in account recovery. Unexpected loss of OTP access can be a warning sign of a SIM problem.
Frequently Asked Questions
Does identity verification mean I was declined?
Not necessarily. It may be an additional step before a final outcome.
Should I send a selfie to a WhatsApp helper?
No. Only provide identity material through a recognised official process.
What if my Home Affairs record is wrong?
Correct the official identity record first.