Information reviewed 20 September 2026
When an Office Visit Makes Sense
In-person help is useful when identity verification repeatedly fails, you cannot access the mobile number on file, or a problem cannot be resolved through remote support.
What to Bring
Take your original identity document and any relevant application or payment information. The exact documents depend on the problem and grant type.
Protect Copies of Your ID
Hand documents only to authorised staff in the service process. Do not leave unnecessary copies with people outside the office.
Ask for Proof of Important Transactions
If you submit an application or document in person, keep the receipt or reference information you are given.
Frequently Asked Questions
Do I need an appointment?
Office procedures can vary; use current SASSA contact information to confirm local arrangements.
Can someone apply on my behalf?
Some grant processes allow a representative in defined circumstances with supporting documentation.
Should I pay an office helper?
SASSA grant services are free; do not pay unofficial intermediaries.