Information reviewed 20 September 2026
Cancelled Is Different From Declined
A cancelled application is not simply a declined monthly period. It indicates that the application itself is no longer active.
Check How the Cancellation Happened
If you did not intentionally cancel the application, confirm that your mobile number and identity information are secure and that no unauthorised change occurred.
Reinstatement or Reapplication
The available option depends on the current SRD process. Use reinstatement when the system offers it; otherwise follow the current reapplication instructions.
Secure the Mobile Number
Because account changes can depend on the registered mobile number, treat an unexpected cancellation together with lost-SIM or SIM-swap concerns seriously.
Frequently Asked Questions
Is cancelled the same as declined?
No. Cancelled refers to the application state, while declined normally refers to an eligibility decision for a period.
Can a cancelled application be restored?
Use the current reinstatement option if one is available; otherwise follow the reapplication process.
What if I did not cancel it?
Check your registered phone security and contact support if you suspect an unauthorised change.