Information reviewed 20 September 2026
Use the Payment Options Offered for Your Application
Available payment methods can change over time. Follow the choices currently presented in the SRD process for your own application.
Bank Account Verification
If you choose a bank account, the beneficiary details need to pass verification. A mismatch can delay or reverse payment.
Retail and Other Collection Options
Collection arrangements can change by contract and payment provider. Do not rely on an old social-media post naming a retailer without confirming the current option shown for you.
Never Pay to Release Funds
No legitimate payment method requires a private fee to unlock a social grant. Never disclose a card PIN or OTP to a person offering to collect on your behalf.
Frequently Asked Questions
Can I choose a payment method?
Use the payment choices currently available in the SRD process for your application.
Why was my bank payment rejected?
A closed account, beneficiary mismatch or other banking issue can cause a failed or reversed payment.
Can someone collect for me using my PIN?
Do not give another person your card PIN or OTP.